LumbarRelief™
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Cooling Gel Seat Cushion
Targeted Massage Ball
FREQUENTLY ASKED
LumbarRelief™ combines adjustable lower-back support with heat therapy and 3 vibration massage modes. The wrap-around design helps provide a more secure, supported feeling around your lower back, while the heat and massage functions can be switched on when you want extra comfort.
You can also wear it purely as a support belt without using the electronic features.
LumbarRelief™ uses adjustable fastening and tension straps, so you can loosen or tighten the belt until it feels secure without being overly restrictive.
For the best fit, position it around your lower back and waist, fasten the main closure first, then adjust the support straps evenly on both sides. It should feel snug and supportive, but you should still be able to breathe and move comfortably.
Yes. Many customers prefer wearing LumbarRelief™ over a thin T-shirt or other lightweight clothing, especially during longer sessions.
It can also be worn closer to the body if that feels comfortable, but placing a thin layer of clothing between your skin and the belt can make extended wear more comfortable.
Your package includes the LumbarRelief™ support belt, detachable battery/controller, USB-C charging cable, instruction guide, and the included warming sachets/accessories shown on the product page.
Everything you need to start using the belt is included in the package.
You have 30 days to try LumbarRelief™ and decide whether it’s right for you.
Use it at home, test the fit, and see how it feels during the situations you purchased it for. If you decide it isn’t right for you within the trial period, contact our support team and we’ll guide you through the return process in accordance with our return policy.
We want you to feel comfortable trying LumbarRelief™ at home. Every order is covered by our 30-Day Risk-Free Trial, giving you time to test the fit, support, heat, and massage functions in your normal routine.
If LumbarRelief™ isn’t right for you, contact our support team within 30 days of delivery and we’ll guide you through the return process.
To help us process your request quickly, please include your order number and the email address used at checkout. If there’s an issue with your product, sending a photo or short video can also help our team resolve it faster.
Once an approved return has been received and checked, the refund will be issued back to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.
If your order arrives damaged, faulty, or incorrect, contact us as soon as possible so we can help make it right.
Standard delivery generally takes 6–14 days after your order has been dispatched.
Processing time happens before the parcel enters transit. If you select Priority Shipping, your order is moved forward in our fulfilment queue so it can be prepared and dispatched as soon as possible. Priority Shipping speeds up processing, but carrier transit times can still vary depending on your location.
Once your order has been dispatched, you’ll receive tracking information so you can follow its progress.
We offer FREE standard shipping on all LumbarRelief™ orders.
Standard delivery usually takes around 6–14 days after your order has been dispatched. Processing time happens before the parcel enters transit.
You can also choose Priority Shipping at checkout. Priority orders are moved forward in our fulfilment queue so they can be prepared and dispatched as quickly as possible. Carrier transit times can still vary depending on your location.
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